| MAIN ACTIVITIES

• Supervise, coordinate and organize the three sections of the hotel accommodation department: front office, floors and laundry, ensuring the quality of services;
• Contribute to the definition and implementation of a control mechanism for the goods circuit, including rules for receiving, storing and requisitioning goods, as well as organization and service standards;
• Define cost prices, sales prices and determine and manage the financial results of the accommodation department;
• Define the commercial policy of the accommodation department, ensuring the quality of services and customer orientation;
• Contribute to the definition of an effective and productive human resources policy;
• Define a policy of communication and public presentations, written and oral, that also allows for effective negotiation with customers, suppliers, partners, managers and co-workers;
• Supervise, coordinate and organize the management of the customer and business portfolio.

| Professional Opportunities

• Hotel establishments and aparthotels
• Inns
  
• Tourist Groups and Resorts
  
• Tourist villages and apartments
  
• Accommodation establishments (hostels)
  
• Tourist Entertainment and Hotel Entertainment Companies
  
• Companies linked to the Organization of Events of different natures
  
• Food and beverage establishments
  
• Congress Centers
  
• Cruises
  

| SYLLABUS